Transfer of Care & Aftercare

Who is this service for?

Transfer of Care may suit people who purchased hearing aids elsewhere but want more personal support, have moved to the area, bought privately or online without ongoing aftercare, or feel their devices could perform better.

We can support most privately purchased hearing aids from major manufacturers including Phonak, Oticon, Signia, ReSound and Widex, subject to compatibility with our clinical software and equipment.

Transfer of Care Assessment

£150

Your appointment may include discussion of your hearing needs, review and function check of your existing hearing aids, hearing assessment where clinically required, programming review, professional cleaning, fine-tuning and advice on use, maintenance, accessories and connectivity.

Divine Care Annual Membership

£495 per year

Designed for people who would like Divine Hearing to become their ongoing hearing care provider. Includes up to five hearing aid care and fine-tuning appointments per year, annual hearing assessment, programming and optimisation, professional cleaning, receiver and microphone checks, ear examinations where clinically appropriate, connectivity support, priority aftercare appointments and ongoing guidance.

Pay-As-You-Go Hearing Aid Care

£150 per appointment

For occasional adjustments, programming changes, troubleshooting, cleaning and checks, connectivity support or general hearing aid advice.

What is not included?

Professional fees do not include manufacturer repair charges outside warranty, replacement hearing aids, lost devices, replacement chargers or accessories, custom earmoulds or specialist parts, or manufacturer servicing costs where a device must be returned for repair. Any additional costs should be explained before proceeding.